| Linked under
Aerial Photography, Advertising Agency
in
USA Florida.
|
| I graduated at Sacred Heart University- Advertising. I took classes of photography.Spoke two languages:English & Spanish. Computer Skills: MS programs, Quickbooks among others. |
| Credits: N/A (MU), Advertising Campaign/Marketing Research (MM), N/A (CC). |
| Contact: [send email] [view map] Tel: 4075325300 / 7874207171 |
| LUIS C. BRIGNONI SANFELIZ
1457 Belfiore Way * Windermere, FL 34786
Phone: (407) 532-5300 * Cell: (787) 420-7171 * Email: luisbrignoni@yahoo.com ---------------------------------------------------------------------------------------------------------------------------------
To obtain a challenging career position that allows me to use the full scope of myknowledge and previous experience in customer service, excellent interpersonal skills with the ability to work with a diverse public.
education
UNIVERSITY OF SACRED HEART Graduated in December 2008
Bachelor in Arts: Major in Advertising San Juan, Puerto Rico
PROFESSIONAL EXPERIENCE
Music Industry Educators September 2008 – Present
Recruiter San Juan, Puerto Rico
· Responsible for creating program awareness among military personnel in assigned territory by
conducting presentations and holding seminars.
· Responsible for student advisement including contacting interested students to place in different programs.
· In charge of completing monthly progress reports with individual students and military personnel in assigned territory
PR Soft August, 2004 to November, 2005 Team Leader of the Call Center Guaynabo, Puerto Rico
· Managing the daily operations of the Call Center and the customer service representatives.
- In charge of doing daily and weekly reports about the customer service calls and responsible for the training and evaluation of the Call Center employees.
- Developing new ideas for the Call Center, Example: The division of the Call Center in two areas (Customer Service and Tech Support) to offer to clients and supervisor constant feedback about their sales orders; the creation of a Work Order form that facilitates the customer representatives their work and help them to provide a better service to our clients; the creation of the Work Order Manual for the customer representatives; and the creation of an informative Power Point presentation for the clients.
Casiano Communications January, 2004 to August, 2004
Team Leader and Supervisor Santurce, Puerto Rico
- In charge of 10 key accounts: El Amal Pharmacies, Verizon Wireless, Ser de Puerto Rico and The Santander Bank.
- During weekends, supervising the Inbound Area for Sears, Altec Lansing, Oriental Bank and Banco Popular accounts, among others. Working in different schedules (dayshift and nightshift) and supervised a group of thirty people.
EXTRACURRICULAR ACTIVITIES
Advertising & Marketing Research/Photography Academic Year 2008
Member of the American Advertising Federation Academic Year 2003
Member of the Board of Directors of the AAP
LANGUAGE
· Proficiency in Spanish and English (verbal and written).
Pc skills
· Windows; QuickBooks, MS Office (Word, Outlook, Excel and Power Point), Internet Explorer.
PERSONAL REFERENCE
· Furnished upon request
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