Michelle Fabris RMT

                                                               198 Quebec Avenue Toronto, Ontario M6P 2T8

   Tel: 905-537-4888 ¡ Email: msfabris@yahoo.com

·         8+ years experience treating, training and motivating clients to reach their personal goals.

·         Uncompromising concern for customer service and relationship building.

·         Confident educator specialized in communicating technical medical information to clients.

·         Self motivated by personal satisfaction and the success of a job well done.

·         Highly adaptable in diverse and demanding working environments.

REGISTERED MASSAGE THERAPY AND CLINICAL EXPERIENCE

·         Liaise with health care professionals to develop and implement treatment plans to meet client needs.

·         Performed needs assessment of clients and probe client health to develop and achieve treatment goals.

·         Influence patients to change behaviours contributing to chronic pain.

·         Establish ongoing relationships with clients – based on trust, listening to client needs and solution-oriented strategies.

·         Created specialized treatment programs for clients, including; hydrotherapy, increase circulation, exercises and pain management plans.

·         Managed client billing to ensure firm payment, complete bookkeeping and monthly record keeping.

·         Collaborated with Spa reception staff to create a seamless client induction, treatment transition and departing protocol designed to maximize customer comfort and satisfaction.

·         Organized cross promotion incentives to motivate staff to increase customer knowledge and interest in additional treatments and spa services.

·         Maintained client appointments, billing records and treatments files.

·         Worked with various suppliers to stock spa supplies and retail products.

·         Created a customer relationship management database to track customer history and contact information allowing us to further develop customer relationships, promote new services and remind clients of upcoming appointments.

·         Developed treatment plans and exercise programs customized to clients’ individual goals and abilities.

·         Developed and implemented training workshops for clients to educate them on proper techniques for improving health.

ADMINISTRATION AND CUSTOMER SERVICE EXPERIENCE

Caseworker and Reimbursement Specialist

Innomar Stratagies

·         Organized client financial reimbursement for clinical trial drug.

·         Co-ordinated patient appointments and nursing schedules.

·         Transcribed injection reports to send to physicians.

Loan Administrator

Canada Trust

·         Tracked and monitored all commercial and personal loans documentation.

·         Updated banking systems and ensured accuracy with credit data.

·         Worked in an office team environment lending support to all departments as required.

Public Relations Representative

Club Med, St. Lucia

·         Served as frontline hospitality for guests, promoting resort activities and services.

·         Maintained invoices and balanced revenues from all service departments.

·         Updated foreign currency information and exchange services.

·         Communicated with guests and staff from many different countries and cultures.

Customer Service Representative

TD Canada Trust

·        Accurately processed financial transactions including deposits, withdrawals, cheque cashing, bill payments, currency exchange and provision of account balances.

·        Performed routine record keeping and administrative support functions, ensuring all documentation to substantiate financial transactions.

·        Provided courteous, friendly and professional customer service in successfully resolving customer concerns to encourage return business.

·        Utilized relationship selling techniques to promote products and services to ensure that customer needs were met.

·        Established and maintained positive relationships with co-workers and management teams.

·         Trained customers in use of emerging technologies.

INSTRUCTOR AND SUPERVISOR EXPERIENCE

Canadian Therapeutic College

Teaching Assistant / Instructor

·         Prepared weekly lesson plans, presented theory and demonstrated massage techniques to classes of 15 to 20 students.

·         Supervised clinical and practical testing, insuring safety and standards of practise where observed.

·         Provided supervision and instruction for students training in clinical environments, preparing them for public practice.

·         Collaborated with student representatives to ensure class satisfaction and comprehension of materials and concepts.

Michelle Fabris RMT 

EDUCATION

Honours Diploma, Registered Massage Therapy – Canadian Therapeutic College

Personal Training Certification, American Council of Exercise

Palliative Home Care Provider --Hamilton Wentworth Municipality Volunteer Training Program