I am a current graduate of Henderson State University, seeking full-time employment. I have experience with programs such as Internet Explorer, Microsoft Office (Word, Excel, Access, and Power Point), and Windows XP, Final Cut Pro 5, Adobe Premiere, Adobe Photoshop and In-Design. There is a strong desire within me to give back to the community through your company. I feel I can contribute to the success of your company through my ability to initiate and maintain relationships. Through my learning experiences I have become a creative developer and presenter of information, relating to a variety of areas and I feel I am more than qualified for this position.

2008-2009                       Accent                                    Hot Springs, AR

Customer Service Representative

n     Handled escalation calls, Payments, Troubleshooting internet and media mail for boost mobile cell phones. Arrange for refunds and Credits.

n     Multi-line transfers, Conference calls, New Phone Activations and Reactivations, Quality Assurance, Customer Service.

n     Handled Warrenty Credits, Assisted co-workers while handling certain issues, Lost and Stolen training, Customer service training. 

2004-2008                          The Oracle                           Arkadelphia, AR

Reporter/Sports Editor

n     Wrote and edited a variety of sports stories. Gathered information, created contacts, and interviewed sources for stories.

n     I have met deadlines under pressure and have prepared last minute stories. I often gave my input for story ideas and expressed my creativity through my writing.

n     I have experience with page layout, photo selection and the initial design of the newspaper.

2007-2008         Sparkman Learning Center                     Arkadelphia, AR

Administrative Assistant

n     Data Entry, Created profiles for students in the SEAS program (Special Education Automation Software), Bookkeeping, Payroll.

n     Worked on documentation sheets, goals and objectives, and daily menus.

n     Updated records, transportation logs, billing and employee and children’s files.

n     Answered phones, wrote letters, and filed documents.

2000-2004                                 Suzy Shier                         Toronto, ON

Assistant Manager

n     Managed a staff of 15 people, Scheduling, Payroll, Employee Evaluations, Loss Prevention, and Daily Sales.

n     Cash Handling, Bank Deposits, Lay aways, Returns, Lost and Stolen, Damaged Merchandise, Employee Training, Hiring and Releases.

n     Worked with visual on store displays for season changes,sales and holidays, Focused on customer service, Assisted with store cleaning.

2004-2008         Henderson State University                     Arkadelphia, AR

B.A., Mass Media and Communications

n     Course work in Marketing, Public Relations,  and Advertising.

n     Hands on experience and course work in Radio Production, Film Editing using final cut pro 5, Newspaper editing using In-Design and Adobe photoshop. My experience also includes sports reporting, radio broadcasting, pre-prodcution, post production and Television production course work.

A.A., Business Administration

§         Course work in operations management, as a transcriptionist, statistics, accounting 1 and 2 and various business related courses.