Why has my profile been archived?

Unable to log in? Here are some common reasons:

  1. We've been unable to contact you - if you've marked our emails as 'Spam', your account will be shut down. Please add us to your safe senders list, to prevent this from happening again in future
  2. You've unsubscribed from our emails - emails are a core part of our service. If you unsubscribe from these, your profile will be marked as 'archived at your request'
  3. You've made unlawful use of our site - check our Ts&Cs for more information
  4. You are not eligible to use our service

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