Telephony systems

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Specialise in this, and you could ease the frustration that comes with trying to get through to customer service by recording soothing on-hold messages, after hours notifications, or voicemail and holiday messages.

Increasingly, organisations are expressing their interest in interactive voice response systems or automated attendants. These features rely on the recording of a number of options that can be played out when a user chooses a particular route, in a similar way to an in-car navigation system.

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