Christmas Eve finds George Bailey deeply troubled. Prayers for his well being from friends and family reach Heaven. Clarence Odbody, Angel Second Class, is assigned to save George and earn his wings. Franklin and Joseph, the head angels, review George's life with Clarence. At the age of 12, George saved the life of his younger brother Harry, who had fallen through the ice on a frozen pond, though George lost the hearing in one ear. Later, as an errand boy in a pharmacy, George saved his grief-stricken boss, druggist Mr. Gower, from mistakenly filling a child's prescription with poison.