I have been wondering about this for awhile. I have no idea why it took so long to ask the question. Has anyone been able to attach a new file when replying to a mail request? I rarely need to attach something I've already recorded. I can just direct the client to that file. I usually get asked to provide another custom demo, but even though there is an "attach file" option, it doesn't seem to work for new files.
At least for me.
Anyone else have any issues here? Maybe it's an antivirus thing. Or maybe it really doesn't allow new files.
Kasper
Editorial Comment Hi Kasper,
Thanks for posting on the forum. When replying to an internal mail message, should you want to attach media to the message, you can select "Yes" on the "Include File" option at the bottom of the message. You will then be shown a list of media already on your profile. Should you wish to attach any of those you can select the file and it will attach. If you wish to attach new media, you can scroll down to the bottom of the list of existing media and select the "Upload File" button. This will allow you to select new media to upload to the message.
I believe I must have been encounting an browser error. I would select "upload new file" but nothing would happen. I haven't used the option in a bit so it's quite possible my error was fixed in a reload and I was not aware. Thank you for your response. If I encounter the issue again I'll drop inform tech support
Right. I've just encountered the situation I was referencing. A client sent me an email with a test read through Mandy. I did the read. But Mandy does not allow me to attach new files, only files I've already uploaded throught the demo process. There is no "UPLOAD FILE" option. I can send a screen shot if required.
Editorial Comment Hi Kasper, thanks for posting in the Forum. We can see that you've reached your file upload limit - which is why the option to upload new files is no longer available. Please head to Edit Profile > The Studio to manage your files. If we can offer any further assistance on this, or anything else, please get in touch with us via emails@mandy.com.
There has been a major technical issue with mandy.com since Friday. I'm amazed it has not been acknowledged. Also I now cannot view any of my applications to any jobs apart from mid March and earlier.
@mandy.com are you going to acknowledge this and offer any refunds?
I received a call from Mandy Tech Support last week in which I was told they are migrating something. It would be nice if an email or something could have been sent out letting us know about potential issues. When the customer doesn't know what the issue is, they get upset rather than understand.
So, just to be clear, there is no upload button because I have reached my file upload limit? I would recommend a notification that says this is the case. I had no idea this was the cause of the issue.
1 year ago
8
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