XHR and Server Connection Errors When Uploading

Jt Stocks
Voice Over: American - Standard

Hello,

I was just wondering if anyone gets constant server connection errors or "XHR Errors" when trying to upload small files for auditions. Do others have the same problem? I'm trying to determine if it's my internet or a problem with Mandy's UI.

Cheers,
JT

Editorial Comment Hello JT,

I'm sorry to hear you are having difficulty uploading a file. These errors can occur for a number of reasons including browser, server and file compatibility issues. Please do contact us at emails@mandy.com and we would be happy to investigate.

All the Best

The Mandy Team

  • 3 years ago
  • 1,063
  • 19
Mike Capozzola
Actor, Talent

I'm dealing with XHR error all morning with MANDY
My files are the Mp4's and 1/4 of the allowed limit

THIS is on Mandy (again) and it's a headache


  • 3 weeks ago
  • 1
Shernorva Abiona
Voice Over: English

I just came to check if anyone has had the same issue, maybe the server is down because I can't upload my auditions either.


  • 3 weeks ago
  • 2
Mike Capozzola
Actor, Talent

They mistook my video file ( which I always use ) for a PDF and I got an error code for that.
Mandy is asleep at the wheel


  • 3 weeks ago
  • 3
Hilary Beaton
Voice Over: English

I'm seeing a 403 upload error - have contacted Mandy support but no response as yet.


  • 3 weeks ago
  • 4
Mike Capozzola
Actor, Talent

Enjoy these posts now...they seem to delete a lot of the posts that highlight how inept & indifferent they are.


  • 3 weeks ago
  • 5
Rob Morris
Actor

same issue - Upload Error: 403

Have cleared cache cookies etc, tried on different devices. None currently working.


  • 3 weeks ago
  • 6
Mike Capozzola
Actor, Talent

XHR error & 403 here I THINK that the tech support is still asleep in NYC... where HQ is


  • 3 weeks ago
  • 7
Jo Davies
Voice Over: Dorset

Yep, 403 error all morning today


  • 3 weeks ago
  • 8
Rob Morris
Actor

I've had a response from the Mandy IT helpdesk. They're looking in to it...

them
Can you please let us know whether you accepted all cookies or rejected them?
Looking forward to your response, so we can escalate this issue to our engineering team.

me
I accepted the cookies as I know it helps.
I'm not the only one that has been having problems, I know other in the UK have had the same problems in the last day or two.

them
Thank you for your feedback. Our engineering team is prioritizing this issue, and I will reach out to you as soon as there is a solution.


  • 3 weeks ago
  • 9
Sarah Edwards
Voice Over: English

Same issue all day here too. Accepted cookies, refreshed, restarted all to no avail. Let's just hope we don't miss any deadlines as a result!


  • 3 weeks ago
  • 10
Mike Kelson
Actor

Had the same all day. What's happening guys?


  • 3 weeks ago
  • 11
Tom Wylde
Voice Over: English

We're all getting this issue - Mandy, you need to sort your website out. It's been so broken ever since I renewed my membership and I'm sure I'm not the only one who's fed up of it.


  • 3 weeks ago
  • 12
Mike Capozzola
Actor, Talent

I have a Theory that Backstage bought Mandy in order to sabotage it and eliminate the competition.

It’s been such shit ever since they took it over. It used to run well


  • 3 weeks ago
  • 13
Tanya O'Sullivan
Voice Over: English

It continues to be an issue! I really don't want to have wasted my time recording this audition to not even be able to send it in.


  • 3 weeks ago
  • 14
Sarah Edwards
Voice Over: English

I think we should all be given a reduction in the cost of our subscription or a refund of the equivalent amount for however long this upload issue takes to resolve. I subscribe from month to month so I’ll be considering very carefully whether to cancel that from March, based on how quickly they respond to this problem.


  • 3 weeks ago
  • 15
Tony Coughlan
Voice Over: Scottish

I spoke to them today. They’re gonna get back to me personally when it’s sorted. I’m still not a fan of pre-screen auditions and never will be.


  • 3 weeks ago
  • 16
Lewis Jones-Davies
Voice Artist

I just got an email that the issue's been fixed. I'll restart the countdown till the next one


  • 3 weeks ago
  • 17
Jane McIntyre
Voice Over: English

I don't receive the 403 code message, but often see 'your file is being converted, come back in 10 minutes...' or something similar. Inpatience is my middle name, so I find this very frustrating. Of course one solution for all of the problems here is to record your audition....and send it directly to the agency, explaining that 'Mandy doesn't seem to be working well today....'


  • 3 weeks ago
  • 18
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