XHR and Server Connection Errors When Uploading
Voice Over:
American - Standard
Hello,
I was just wondering if anyone gets constant server connection errors or "XHR Errors" when trying to upload small files for auditions. Do others have the same problem? I'm trying to determine if it's my internet or a problem with Mandy's UI.
Cheers,
JT
Editorial Comment Hello JT,
I'm sorry to hear you are having difficulty uploading a file. These errors can occur for a number of reasons including browser, server and file compatibility issues. Please do contact us at emails@mandy.com and we would be happy to investigate.
All the Best
The Mandy Team
I'm dealing with XHR error all morning with MANDY
My files are the Mp4's and 1/4 of the allowed limit
THIS is on Mandy (again) and it's a headache
I just came to check if anyone has had the same issue, maybe the server is down because I can't upload my auditions either.
They mistook my video file ( which I always use ) for a PDF and I got an error code for that.
Mandy is asleep at the wheel
I'm seeing a 403 upload error - have contacted Mandy support but no response as yet.
Enjoy these posts now...they seem to delete a lot of the posts that highlight how inept & indifferent they are.
same issue - Upload Error: 403
Have cleared cache cookies etc, tried on different devices. None currently working.
XHR error & 403 here I THINK that the tech support is still asleep in NYC... where HQ is
Yep, 403 error all morning today
I've had a response from the Mandy IT helpdesk. They're looking in to it...
them
Can you please let us know whether you accepted all cookies or rejected them?
Looking forward to your response, so we can escalate this issue to our engineering team.
me
I accepted the cookies as I know it helps.
I'm not the only one that has been having problems, I know other in the UK have had the same problems in the last day or two.
them
Thank you for your feedback. Our engineering team is prioritizing this issue, and I will reach out to you as soon as there is a solution.
Same issue all day here too. Accepted cookies, refreshed, restarted all to no avail. Let's just hope we don't miss any deadlines as a result!
Had the same all day. What's happening guys?
We're all getting this issue - Mandy, you need to sort your website out. It's been so broken ever since I renewed my membership and I'm sure I'm not the only one who's fed up of it.
I have a Theory that Backstage bought Mandy in order to sabotage it and eliminate the competition.
It’s been such shit ever since they took it over. It used to run well
It continues to be an issue! I really don't want to have wasted my time recording this audition to not even be able to send it in.
I think we should all be given a reduction in the cost of our subscription or a refund of the equivalent amount for however long this upload issue takes to resolve. I subscribe from month to month so I’ll be considering very carefully whether to cancel that from March, based on how quickly they respond to this problem.
I spoke to them today. They’re gonna get back to me personally when it’s sorted. I’m still not a fan of pre-screen auditions and never will be.
I just got an email that the issue's been fixed. I'll restart the countdown till the next one
I don't receive the 403 code message, but often see 'your file is being converted, come back in 10 minutes...' or something similar. Inpatience is my middle name, so I find this very frustrating. Of course one solution for all of the problems here is to record your audition....and send it directly to the agency, explaining that 'Mandy doesn't seem to be working well today....'
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