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Venue Manager
Inventive Productions

Venue Manager
Inventive Productions

  • Project Details
    Venue Manager and ActorTo provide an exceptional on-site customer experience by managing the teams to achieve the best possible acting performances and the highest standards of customer service, whilst ensuring the lead mixologist is delivering high quality cocktails enjoyed by the guests.The Venue Manager is expected to have years of acting experience and ideally improv experience too, which will be utilised when interacting with guests from the queue to the end of the experience, to ensure guests are always fully immersed. Equally the Venue Manager typically won’t play a key character, in case something occurs that needs attention during an experience.Roles and Responsibilities:• To work Wednesday to Sunday “On-Site”, at the venue they manage, subject to company performance.• To create a positive guest experience by delivering and delegating a high level of service and ensuring all staff immerse guests into our worlds.• To create a positive staff culture of fun, positivity and team work. • To assist in any area of the venue when staffing constraints require.• To maintain a birds eye view on the venues guest numbers each day and to coordinate staff requirements with Theatrical Operations and Bar Operations Manager.• Identifying team strengths in order to establish the best team dynamics to ensure a great experience is delivered and excellent service is consistently achieved.• Provide coaching, feedback and direction to Staff and assess performance against company goals on an ongoing basis.• Consistently review venue operations and staffing to identify any problems, concerns and opportunities for margin improvement.• Works closely with Story Directors and Head Bartenders “On-Site” to drive continuous improvement of the experience .• Work closely with Customer Services Manager to solicit guest feedback to understand room for improvement.• To manage the venue to meet and exceed standards in quality, safety and cleanliness.• To manage the venue’s Dry Cleaning requirements.• To manage the venue’s Security requirements.On Site Hours:• Circa 30-35 Hours. Subject to guest numbers each week.Off Site Hours:• Retainer of 3 Hours each week for schedules, messages and emails.
  • Production Type
    Play
  • Union Status
    N/A
  • Location
    Greater Manchester
  • Dates & Location
    Continuous
  • Closing Date
    16th Jun 2021