SummaryFulwell 73's technical departments aim to facilitate creative excellence through robust and innovative technical provision. This role is intended to provide 1st line support and technical operations efforts for the Offline and Finishing Facilities based in Islington Square and St Katherines Dock. You will provide expert assistance within our post production technical team and support your colleagues to do the same. You will ensure the smooth running and administration of our technical infrastructure in concert with the Post Production teams and will help drive efficiencies and recommendations for continued service improvement.Key ResponsibilitiesProvide effective, expert and expedient post production technical support across the business and its sites.Ensure the day to day setup and maintenance of edit suite and other technical facilitiesProvide 1st and 2nd line support to a variety of post production hardware and software.Provide induction and training for post production staff and clientsCoordinate and deliver technical resources to ensure project operational requirements are met.Conduct systems administration for technical services such as storage provision, remote review platforms, user account management, software licensing and backup platforms.Actively engage with the post departments users and teams to enable timely issue reporting and experience feedback. Provide efficient escalation of issues and equipment failures in a timely manner internally and with 3rd party vendors.Provide inventory services for equipment and licensingSkills and ExperienceExperience in a post production engineering or support role with a well rounded knowledge of media systems and workflows. Proven skills in client handling and management in a high pressure environment.Experience working within a support ticketing system managed environmentExperience in edit suite maintenance and setup including A/V cabling and hardware such as Blackmagic Decklink and Kona.Expert in Avid Media Composer and supporting software support and use. Experience in Avid Enterprise and Distributed rendering useful.Knowledge and experience of storage systems such as; Avid NEXUS and Edit Share.Knowledge and experience of Avid EPM and Avid PAM systems along with Avid Cloud UX.Highly organised and methodicalConfidence in Mac platforms but also experience in windows and linux. Including system software building and installation.Experience in the applications; Davinci Resolve, Adobe CC and Baselight are of benefit and experience in Protools is also of value.Experience with MDM platforms of benefitExperience in remote working technologies such as Amulet, Terradici and Streambox are of great valueExperience with remote video review platforms setup and user management