Primary Purpose:To oversee the installation, rehearsal and operation of assigned Entertainment venue/area, including the supervision and development of the cast and crew on a daily basis. Maintain ongoing and overall safety/quality of shows and events. Basic Requirements:High School Diploma or equivalent required, College Degree preferredTwo (2) years of related experience in Theater preferred.Prior technical training and management experience preferred.General knowledge of theatrical operation required.Certain venues require the ability to swim.Certain venues require applicant be at least 18 years of age.Working knowledge of the English language with excellent verbal and written communication skills.Must be proficient in Microsoft Office to include Word and Excel.Must be able to multitask while maintaining a positive attitude to ensure excellent guest service.Must be able to stand, walk, and work for prolonged periods of time in extreme weather conditions.Must be willing to work a flexible schedule to include weekdays, weekends, evenings, and holidaysConsistently practices safe work habits including, but not limited to the use of personal protective equipment, lifting and reporting of unsafe situationsMust be willing to comply with and ensure ambassadors comply with all SEA grooming guidelines and employment standards.Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.Duties and Responsibilities:Assisting in the installation/remounting of new or changing show/performance product while maintaining open, clear and concise communication with internal and external departments.Working with cast and crew to maintain the integrity of the show and maintenance with regards to technical and safety related issues as well as general cleaning. Learning technical tracks in order to fill in, when necessary.Training, supervising, evaluating, coaching and developing the cast/crew in your assigned venue/area. Administering feedback sessions and evaluations in a timely manner.Following and maintaining training protocols and standard operating procedures in your assigned venue/area and collaborating with your Supervisor to update and develop these, as needed.Assisting in the maintenance of ambassador training records.Assisting in the development, training and maintenance of safety inspections and procedures for your assigned venue/area.This includes, but is not limited to, green tag procedure, injury reduction plans, MSDS sheets, emergency action plans and monthly safety inspections. Consistently practicing safe work habits and reporting unsafe situations to management.Acting as the point-of-contact in your respective areas for internal and external departments, as well as outside contractors (i.e. directors, choreographers, construction companies, etc.)Various tasks for assigned venue/area to include, but not limited to, attending meetings, attending development classes, monitoring team’s schedules and hours, ambassador documentation, updating/maintaining ambassador files, checking/responding to email in a timely manner, creating/maintaining personal & venue calendars and assisting guests when necessary.Demonstrating consistent courtesy and professionalism in all work aspects with all ambassadors and guests.Assist department in other areas, as needed