The Role – Duty Front of House Manager

Tobacco Factory Theatres is looking for a new Duty Front of House Manager at an incredibly
exciting moment for the theatre. In 2018 we prepare to open a second theatre space in the
autumn and continue to further expand our programme of engagement, participation and
development opportunities for young people, artists and audiences.

We require a flexible, reliable, proactive and friendly member of staff who can work evenings
and weekends, managing the Front of House operations during shows.

Key Tasks:

 Manage the Front of House team during performances, with responsibility as the most
senior member of staff during evening performances.
 Represent the theatre in a helpful and friendly manner; ensuring the highest standard of
customer care while maintaining the unique, approachable and accessible persona that
Tobacco Factory Theatres is known for.
 Work alongside the Box Office and Technical departments to ensure the smooth running
of the theatre during public performances.
 Most responsible staff member for dealing with emergencies while on duty. This
includes first aid, evacuations etc.
 Work with other FOH staff and volunteers to upsell merchandise and programmes.
 Cash up and reconciliation of nightly takings.
 Key-holding responsibilities, including locking up the building at the end of the night.
 Other related tasks asked of you by the Box Office Supervisor or Operations Manager.
 Positively and proactively respond to customer needs and enquiries, including resolving
difficult situations and involving the Operations Manager in complaints where
appropriate.
 Run the FOH operations during off-site productions in venues around Bristol.