Jeremy Piper
Credits
Year | Job Title Project Type |
Project Name Director / Company |
Location |
---|---|---|---|
2022 |
Office PA
Film |
Lyle Lyle Crocodile Will Speck/ Sony |
Atlanta Georgia |
2022 |
Additional Set PA
Television |
Heels Peter Segal/ Starz LLC |
Atlanta Georgia |
2022 |
Production Assistant
Film |
Home 2.0 Algernon Writes |
Atlanta |
Education
Year | Qualification | Where |
---|---|---|
2020 | Digital Cinematography | Full Sail University |
Equipment
My Equipment/Kit:
I can use:
About me
Jeremy PiperCustomer Service Focused/Pepperoni and Bacon
Atlanta, GA 30342
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+1 removed
Many of the jobs I’ve had focus on Customer Service. Recent graduate of Full Sail University with a Associate Degree in Digital Cinematography. Adept at using Adobe Premier software like Pro and Audition.
Willing to relocate: Anywhere
Authorized to work in the US for any employer Work Experience
Customer Service Representative
Tractor Supply Company - Brentwood, TN April 2021 to November 2021
Received multiple calls from customers asking about online orders, or providing info for local stores, and online items. Also reaching out to different carriers about a customer’s order. Familiar with working from home, using email to communicate, providing discounts to customers for delayed orders as well.
Intake Specialist
Legal Intake Professionals - Nashville, TN September 2020 to April 2021
Intake Specialist with a focus on empathy and data entry. Very detailed oriented for each potential client.
Customer Service Agent
UBS Financial Service - Nashville, TN March 2020 to September 2020
Handled login issues for clients regarding their online accounts.
Reset passwords, and confirmed usernames to assist with online access.
Spoke with UBS branches all across the country working to address different issues both the branch and clients were having. Like website navigation, or enrollment in the Online Services website.
Customer Service Agent - Call Center
Agero, Inc. - Clarksville, TN February 2018 to February 2020
Assisted customers from multiple insurance agencies seeking roadside assistance. Would involve locating customers, working with Service Providers to dispatch to customers as well. In a new position where I secure payment with Service Providers in areas across US.
Service Porter
Jenkins and Wynne Ford - Clarksville, TN
September 2017 to February 2018
Shuttled customers when their vehicles were brought in for maintenance, or washed vehicles that had just been serviced. Also conducted inspections for vehicles that possible needed realignment.
Insurance Agent
USHealth Advisors - Nashville, TN February 2017 to September 2017
I reach out to individuals seeking health insurance information. I then screen them, and pass that information over to our Senior Advisors who provide them with more options and see what plan works best for the individual.
Detailed note taking is key. Would need to include height, weight, age, DOB, and any medical issues the person or family might be having.
Legal Intake Specialist
Legal Intake Professionals - Nashville, TN August 2016 to December 2016
Legal Intake was hired by many different legal firms to be their Intake Specialist for when the offices were closed. Would log the potential client's issues or legal troubles, then send over to the respective firm for them to reach back out to the clients for assistance. Having to be empathetic or understanding was critical to the job because most people calling in were in distress. Accurate note taking was very important as well.
Tech Support Agent
Tractor Supply Company - Nashville, TN May 2016 to August 2016
Contracted by Tractor Supply to handle all their inbound technical support issues from all of their stores across the country. Issues could range from malfunctioning registers and credit card readers, to lost hand scanners.
Also would have to track packages that were to be sent to the store.
Customer Support Specialist
Xerox Business Services, LLC - Nashville, TN May 2015 to May 2016
Responsibilities
Provided technical support for Xerox's biggest client. Trouble shooting all technical issues, logging case notes,
scheduling appointments, and providing repair options.
Accomplishments
Very efficient at my job, racking up compliments about my work ethic and drive.
Skills Used
Multitasking, screen sharing, speaking on multiple phone lines, and logging case notes on a daily
Event Staff
Contemporary Services Corporation - Nashville, TN September 2012 to December 2014
Direct or escort guests to auditorium seating, concessions, ticketing or restroom facilities.
• Monitor event venue to ensure adherence to rules and safety procedures, or arrange for the removal of unruly patrons.
• Collaborate with venue management, security staff and local law enforcement officials to respond to emergencies, medical crises or other unanticipated events.
Research Interviewer
Contemporary Services Corporation - Nashville, TN August 2014 to November 2014
Administer customer satisfaction surveys, to evaluate consumer loyalty, address concerns and resolve complaints as needed.
• Document customer contacts, details of interactions, and proposed solutions to client dissatisfaction. • Maintain familiarity with corporate policies, promotional programs and available complaint resolution options.
Proctor
Proctor
State Licensing, Psychological Services, Inc - Nashville, TN April 2005 to February 2009
Nashville, TN, April 2005 - February 2009
• Authenticate test candidate identity, instruct clients regarding testing protocols, and proctor testing in compliance with governmental regulations.
• Maintain government testing procedure awareness, and secure and process documentation for state agencies.
• Assess facility for housekeeping, security and safety compliances.
Education
Associate in Digital Cinematography Online
Full Sail University - Clarksville, TN
September 2019 to Present
Associate's
Volunteer State Community College - Springfield, TN
Diploma
Springfield High School - Springfield, TN
Skills
• Call Center
• Customer Care
• CSR
• Customer Service
• Multi-line Phone Systems • Technical Support
• English
• Typing
• Adobe Premiere
• Help Desk
• Video Production • Filming
• Computer literacy • Adobe After Effects • Photography
• Video Editing
Assessments
Customer Focus & Orientation — Highly Proficient
February 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer service — Completed
February 2020
Identifying and resolving common customer issues Full results: Completed
Attention to detail — Familiar
December 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Typing — Highly Proficient
September 2020
Transcribing text using a standard keyboard Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
February 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Following directions — Proficient
December 2020
Following multi-step instructions. Full results: Proficient
Active listening — Highly Proficient
September 2020
Actively listening and appropriately responding in conversations Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
License & Passport
Passport: | Yes |
Driver's License: | Yes |
Skills
Secondary Job Title | Runner |
---|---|
Job Titles | Production Assistant (PA), Production Support, Catering / Craft Services |
Years in industry | less than a year |
Musical Skills | Guitar |
Musical Style | Rock |