LEGOLAND Discovery Center Boston is looking for an Admissions Shift Lead to join the team!About The Role* Working at the direction of the Admissions Supervisor, lead the Admissions team in its goal of delivering unique, memorable, and rewarding experiences to all our guests.* Leads by example.  Coaches and motivates staff to provide best possible guest experience, to maximize sales opportunities and to ensure secondary spend targets are achieved. * Recommends short-term and long-term changes through feedback, daily reports and proposals.* Work with the Admissions Supervisor to develop staff incentives to increase individual motivation and promote teamwork. * Monitor performance in achieving Key Performance Indicators (KPI) and Mystery Visit targets.* Assist with the hiring, training, scheduling, and supervising of team members.  Ensure all team members are trained in resolving guest concerns, upselling, and providing accurate attraction information.* Adopts an enthusiastic, assertive and passionate approach to guest service, and demonstrates the Merlin Values at every opportunity.* Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day. * Responsibility to ensure compliance of Health, Safety & Security within the workplace.