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Admissions Shift Leader
Merlin Entertainments

Admissions Shift Leader
Merlin Entertainments

  • Project Details
    Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you?  Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Westchester!LEGOLAND Discovery Center Westchester is looking for an Admissions Shift Lead to join the team!About The Role* Working at the direction of the Admissions Supervisor, lead the Admissions team in its goal of delivering unique, memorable, and rewarding experiences to all our guests.* Leads by example.  Coaches and motivates staff to provide best possible guest experience, to maximize sales opportunities and to ensure secondary spend targets are achieved. * Recommends short-term and long-term changes through feedback, daily reports and proposals.* Work with the Admissions Supervisor to develop staff incentives to increase individual motivation and promote teamwork. * Monitor performance in achieving Key Performance Indicators (KPI) and Mystery Visit targets.* Assist with the hiring, training, scheduling, and supervising of team members.  Ensure all team members are trained in resolving guest concerns, upselling, and providing accurate attraction information.* Adopts an enthusiastic, assertive and passionate approach to guest service, and demonstrates the Merlin Values at every opportunity.* Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day. * Responsibility to ensure compliance of Health, Safety & Security within the workplace.
  • Production Type
    General Staff + Crew
  • Union Status
    Non Union
  • Location
    New York
  • Dates & Location
    Ongoing
  • Closing Date
    12th Mar 2021