Video Production - Live OperationsCustomer Experience - SydneyFull-time
We are looking for an awesome, service-driven, all-hands-on-deck Live Operator to provide premium customer experience for all the users on our platform, including our customers, creators, and producers. We
need someone with personality and versatility who can take initiative,
answer all live queries and take action instantaneously.As
a Live Operator, you will help global customers flesh out their briefs,
scope their video production projects, and convert briefs into sales
swiftly.
What You'll Love DoingProvide world class live customer experience for users of our platform through live chat and callsUp-sell, cross-sell and convert briefs into purchases at every opportunity Problem solve any issues efficiently Who You AreExperience working in video production is essential - ideally as a producer or production managerExtensive experience scoping video production projects for online content Exceptional communication skills - both written and verbal Strong sense of urgency and a strong customer-service orientation Ability to manage multiple priorities and tasks simultaneouslyTech-savvy and can quickly learn a new application in a blink of an eye Never says "that's not my job"